FAQ

What kind of events can you do?

We would love to be involved in your special event! We can style everything from weddings, engagement parties and vow renewals to bridal showers, birthdays and proposals.

What other services do you offer?

Our styling service is incredibly extensive and includes consultation meetings and venue visits, additional labourers, customised backdrops or furniture, sourcing specific design features, up to 260 hours of research, planing, admin, preparation and labour on your wedding day. Click here for a scope of works. It explains our whole process and why we charge what we do.

We can also provide all the blooms for your event, from our talented in-house florist.  Prices are based on the specifications of the floral arrangements and seasonal availability and we will try to stay within your allocated budget.  Click here for our floral pricing guide.

We hand-make our own macrame backdrops and with our in-house carpenter, we can custom create any unique piece your Pinterest heart is pinning over!  Contact us to discuss prices and ideas.

How far in advance do I need to book?

For big events like weddings, we accept bookings no less that 3 months in advance.  We are in high demand and we can only book one event per weekend in order to give our best to our clients.  Please get in touch as soon as you know which beautiful items or services you would like to reserve.

Is there a minimum cost?

Our minimum hire price is $200, excluding delivery costs. Our packages are the best value for money, so please get in touch with us and we can customise a package to suit your style and your budget.
Additional to any hired items, our styling service fee starts at $2,000.

Can I collect the items myself?

Due to the fragile nature of some of our pieces, some items are to be transported by Olive & Ivy representatives only.  At the moment, only our cushions, some coffee tables, and small decorations are available for DIY collection.  We reserve the right to deny DIY collection for any reason. 

How much to deliver and collect the items?

Our delivery fee is determined by the specific items, quantities, delivery location and the dates and times of your event.  For small/medium sized items, delivery is free within Perth Metro Area.  For larger pieces that require a truck, prices start at $100 a day. 

How do I request a quote?

Please email us at info.oliveandivy@gmail.com
Please list the items/packages you wish to hire along with your venue location & event date.  We will get back to you with a quotation as soon as possible.

Do you require a deposit to book?

Yes, we need a 25% deposit to confirm your booking.  This is non-refundable and will be forfeited in the case of cancellation.   The final balance is payable no later than 4 weeks prior to the event.

What is your cancellation policy?

Cancellations must be given 30 days in advance in writing, otherwise 50% of the total price is payable (excludes deposit). 

What happens if something breaks or is lost?

The Hirer is liable for the price of repair or replacement of the hired item(s) that was caused by any of the following:  
1) Damage resulting from overloading, exceeding rated capacity, misuse, abuse or improper servicing of equipment,
2) Mysterious disappearance of the equipment,
3) Damage caused by the use of equipment that was not agreed upon,
4) And not limited to but including cigarette burns, wine spillage, grass stains, water damage and cracked glass on any furniture or décor items.

How long can I use the items?

Our prices are based on a hire period of 12 hours.  If you are not using our delivery or styling services, then there is a maximum hire period of 3 days. For DIY events, you can collect the hired items the day before and return them the day after your event.

Do you travel down south?

We are happy to travel for our clients that require our styling and delivery services outside the Perth metropolitan area, however we require a minimum spend of $3,000.

T&Cs

TERMS & CONDITIONS OF HIRE

  1. Minimum $200 spend on hire items, excluding delivery costs.

  2. The Hirer is entitled to the equipment for a maximum period of 3 days. Longer hire periods can be negotiated and will incur a surcharge.

  3. The Hirer agrees not to use the equipment at locations or for purposes different to the equipment’s general designated purpose and specified suitability.

  4. Any damage to hired items will incur an additional charge to The Hirer, for repair or replacement of the item(s) at current retail price.

  5. Delivery and collection will incur a further fee.   The Hirer must provide safe and proper access to the function site. 

  6. For DIY hires, it is the responsibility of the Hirer to collect and return the items within three days. 

  7. No booking is confirmed until the non refundable 25% deposit is paid. Cancellations must be given 30 days in advance in writing, otherwise 50% of the total fee is payable.

  8. Final balance is payable no later than 4 weeks prior to the function.

  9. The Head Stylist or Florist’s decision is final and non-negotiable on the day of the event. 

  10. The prices enclosed in quotes and invoices are commercially sensitive and the named client on the invoice is bound to keep the information entirely confidential, not to be shared with third parties, other industry professionals or competitive businesses, under any circumstances.